Effective Date: 30th July, 2025
Welcome to SendEva, a multivendor delivery platform connecting customers, vendors, and riders in one seamless experience. By using our website, mobile app, or any of our services (collectively, the “Platform”), you agree to the following Terms and Conditions (“Terms”). Please read them carefully before proceeding.
By registering, accessing, or using the SendEva Platform, you confirm that you:
Are at least 18 years old
Have read and agreed to be bound by these Terms
Consent to our Privacy Policy, Refund Policy, Cancellation Policy, and other applicable policies
If you do not agree, please do not use the platform.
“SendEva” refers to the platform operator and brand.
“Users” includes Customers, Vendors, and Riders.
“Vendors” are businesses that list and sell products or services on the platform.
“Riders” are independent delivery agents who fulfill deliveries.
“Customers” are end-users who place orders on the platform.
All users must register with accurate personal or business information. You agree to:
Maintain the security of your login credentials
Use the platform only for lawful purposes
Not share or transfer your account without our written consent
SendEva reserves the right to suspend or terminate accounts suspected of misuse, fraud, or policy violations.
Orders are subject to availability and vendor confirmation.
Payment must be made via approved methods within the app.
Customers agree to pay all charges, including delivery fees and taxes, as shown at checkout.
Vendors receive payments after deducting applicable service or commission fees.
Orders are delivered by SendEva-affiliated riders.
Estimated delivery times are provided but may vary.
Customers are responsible for providing accurate delivery details.
Failed deliveries due to customer unavailability or incorrect address may result in additional fees or no refund.
Customers can cancel orders from the app (subject to timing).
Refund eligibility is governed by our Refund Policy.
Vendors must promptly notify customers and SendEva of unavailable items or cancellations.
Vendors agree to:
List only accurate, lawful, and available items
Ensure timely preparation and handover of orders
Handle complaints professionally
Comply with SendEva’s packaging, pricing, and service standards
Riders agree to:
Maintain valid identification and legal authorization to work
Fulfill deliveries efficiently and professionally
Handle goods with care
Follow all road safety and platform guidelines
All content on the SendEva platform, including logos, designs, and technology, is the intellectual property of SendEva or its licensors. You may not copy, modify, or use our branding without permission.
Users may post reviews, feedback, or other content. You grant SendEva a royalty-free, non-exclusive license to use this content in promoting or improving the platform.
Prohibited content includes:
Hate speech, harassment, or offensive material
False information or impersonation
Promotion of illegal activity
SendEva is not responsible for:
Delays caused by vendors, riders, or traffic
Loss or damage resulting from your use or inability to use the platform
Errors in vendor listings or product descriptions
To the maximum extent permitted by law, our total liability will not exceed the amount paid by you for the affected order.
We may suspend or terminate access to your account if:
You violate these Terms
We detect fraud or misuse
Required by law or platform safety concerns
We may revise these Terms from time to time. If we do, we will notify you via email or app notification. Continued use of the platform means you accept the new Terms.
These Terms are governed by the laws of [Insert Country, e.g., Nigeria]. Any disputes shall be resolved in the courts of [Insert Jurisdiction].
If you have any questions or complaints:
SendEva Support Team
Email: support@sendeva.com
Website: www.sendeva.com
