Effective Date: 30th July, 2025
Platform: SendEva
At SendEva, we are committed to delivering the best experience to our customers, vendors, and riders. If something goes wrong with your order, we offer a simple and fair refund process right from the app.
You may be eligible for a refund if:
Your order was not delivered.
Items arrived damaged, spoiled, or incorrect.
Your delivery was unreasonably delayed and is no longer usable.
The vendor canceled or could not fulfill your order.
Refund disputes involving vendors will be reviewed. Refunds may be reversed if:
The item was prepared correctly and the cancellation was initiated by the customer.
There’s sufficient proof that the item was delivered in good condition.
Riders are not directly eligible for refunds, but may report technical or dispatch-related issues via the app or support.
You can request a refund directly through the SendEva app:
Go to “My Orders”
Select the relevant order
Tap “Request Refund”
Choose the issue and provide any details or upload a photo (if needed)
You can also contact us via:
In-app chat support
Email: support@sendeva.com
Review Time: 1–3 business days
Notification: You’ll be notified of the outcome via app and email
Refund Method: Refunds will be returned to your original payment method or added to your in-app SendEva wallet
Processing Time: 3–10 business days depending on your bank
Refunds will not be granted if:
You cancel after the order is prepared or out for delivery (unless there’s an error)
You provided the wrong delivery address
The product was perishable and unused reports were not made within 24 hours
The request was made more than 24 hours after delivery
For help with refund issues:
Use the in-app chat for fastest response
Email us at: support@sendeva.com
Visit: www.sendeva.com
