Effective Date: 30th July, 2027
Welcome to SendEva! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our multivendor delivery platform, including our mobile app, website, and associated services (collectively, the "Services").
This policy applies to Customers, Vendors, and Riders using SendEva.
We collect the following categories of information depending on your role:
Personal Information: Name, email, phone number, delivery address, payment details (via secure third-party processors).
Usage Data: App activity, order history, feedback, IP address, device information.
Location Data: Real-time location (when the app is in use for delivery tracking).
Business Information: Business name, address, contact information, bank account for payouts.
User Data: Manager/owner details, app usage, product listings, performance metrics.
Personal Information: Full name, contact details, government-issued ID, driver's license (if applicable), vehicle information.
Location Data: Real-time GPS location (to assign and track deliveries).
Work History: Delivery logs, ratings, performance metrics.
We use your data to:
Facilitate orders and deliveries between customers, vendors, and riders.
Verify identity and prevent fraud.
Process transactions and payments securely.
Communicate service updates, promotions, or support responses.
Improve app performance and user experience.
Comply with legal and regulatory obligations.
We may share your information as follows:
With Vendors: Customer name, delivery details, and order info are shared to process and fulfill orders.
With Riders: Customer and vendor addresses and order details are shared to complete delivery.
With Customers: Rider name, contact info, and estimated arrival time are shared.
Third-Party Providers: Payment processors, hosting services, and analytics tools.
Legal Requirements: Government or law enforcement requests where required by law.
We never sell your personal information.
We implement industry-standard safeguards to protect your data:
End-to-end encryption.
Secure payment gateways.
Role-based access controls.
Regular security audits and updates.
However, no online platform is 100% secure, so we encourage you to protect your credentials and report any suspicious activity.
We retain your information as long as your account is active and as needed to:
Fulfill the purposes outlined in this policy.
Comply with legal obligations.
Resolve disputes or enforce our terms.
Depending on your location and role, you may have rights to:
Access and update your personal data.
Request deletion or deactivation of your account.
Withdraw consent to marketing communications.
Disable location tracking (may affect delivery services).
Contact us at support@sendeva.com to make a request.
SendEva is not intended for children under 18. We do not knowingly collect data from minors.
We may update this policy periodically. When we do, we’ll notify you by email or app notification. Continued use of SendEva after changes means you agree to the revised policy.
For questions or concerns about your data or this policy, please contact us:
SendEva Team
Email: support@sendeva.com
Website: www.sendeva.com
